​​Engagements

·      ​ Strategic Capability Enablement & PMO Governance 

​Software Spend Optimization​

 Virtual Workforce Transition​

​Service Management Design and Deployment

​Global Website ​Deployment​

Cross-Functional Program Delivery – Environment, Health & Safety​

​Human Capital Management (HCM) System Modernization

Retail Merger & Acquisition​

Enterprise PMO Development​

Project Management Framework and Governance ​

Enterprise Order Management Design and Deployment
​

Description

Created enterprise-wide PMO and capability enablement office for national clients. Designed governance, defined KPIs, led stakeholder working groups, and enabled multi-phase rollout of sourcing and delivery frameworks.

Reduced IT expenditures through contract consolidation and usage analysis. Developed vendor performance metrics and introduced ongoing governance structure for sourcing.

Led transition from on-site operations to hybrid/remote model including policy updates, facilities consolidation, tech enablement, and change management support.

Implemented an enterprise-wide Service Management Solution (ServiceNow) to improve the Call Center Operations, Helpdesk Support, and Asset Management services, integrating incident management, reporting, and analytics.

Sitecore implementation for a consolidated global website including content development, translation and development of a production support process.

Implemented an enterprise-wide Environmental, Health & Safety (EHS) platform aligned with regulatory and operational goals, integrating incident management, reporting, and analytics.

Directed a global rollout of UKG HCM—encompassing payroll, recruiting, onboarding, and succession—ensuring alignment to compliance, training, and system integration requirements.

Managed IT and operational systems separation for a $40B retail divestiture; built scalable outsourcing and support model for $10B spin-off entity.

Assessed PMO maturity, performed stakeholder interviews, created a governance framework, and built a roadmap for phased rollout across a national organization.

Assessed PMO maturity, performed stakeholder interviews, created a governance framework, and built a roadmap for phased rollout across a national organization.

Implemented an enterprise-wide Service Management Solution to improve call center operations and helpdesk support, integrating incident management, reporting, and analytics.